We want you to love your gear as much as you love being out in the mountains. If something’s not right, we’ll do our best to make it right.
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
- Item must be unused and unworn
- In original condition
- With original packaging and tags (if applicable)
- Return must be postmarked within 14 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Worn or used items
- Items marked final sale
- Gift cards
Exchanges
Need a different size or item?We recommend placing a new order and returning the original item. This ensures you get what you need before it sells out.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 5 days of delivery
- Include your order number and photos
We’ll replace the item or issue a full refund at no cost to you.
Refunds
Once we receive and inspect your return:
- You’ll be notified of approval
- Approved refunds will be issued to your original payment method
Please allow 5–10 business days for processing.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
How to Start a ReturnTo start a return, contact us at:📧 pisgahadventurecompany@gmail.com
Please include:
- Your order number
- Item(s) you’d like to return
- Reason for return
A Quick Note from the TrailWe’re a small, adventure-driven company, not a big-box warehouse. Every order helps support what we do out here.That said, if something’s off, we’ll always work with you to make it right.
